Privacy Policy

Privacy and Data Protection Notice – Little Wheelers Limited

The aim of this Data Protection Notice is to inform customers of Little Wheelers Limited (the “Company” or “we” or “us”) on the collection, use, disclosure, transfer, and other processing of their individually identifiable information (“personal data”). Under applicable European data privacy laws including, but not limited to, laws implementing the General Data Protection Regulation 2016/679 (GDPR) and the forthcoming new UK Data Protection Act (together the “Data Privacy Laws”), the Company is the data controller.

Throughout the course of your relationship with the Company, we collect and process certain personal data about you and your children who participate in our classes and programmes. We collect and process personal data (a) for purposes that are required by applicable law, (b) to allow the Company to fulfil its business needs and legal obligations, and (c) to maintain the customer or business relationship.

We confirm that we will:

1.    Keep your personal data safe and private

2.    Not sell your personal data

3.    Allow you to request that your personal data are removed, where possible, from our system

Data Usage

We will use your personal data for specific purposes as outlined below:

·      To manage our relationship with you

·      To develop new ways to provide a better service to our customers and to grow our business

·      To develop and carry out marketing activities

·      To provide advice and guidance about the services we offer

·      To make and manage customer payments

·      To manage complaints and seek to resolve them

Data Collection

We collect personal data:

·      From emails and phone calls to us

·      From booking of courses, one day or other events offered by Little Wheelers Limited

·      From our Facebook page and website

·      From face to face discussions

Data held by Little Wheelers Limited

·      Your name

·      Your child’s name

·      Your mobile/home / work phone number

·      Your postcode

·      Your child’s age/ date of birth

·      Your email address

·      Information you provide which will help us to teach your child to cycle - this may be health, behavioural or other relevant information

·      The courses which have been attended by your child

Location of the data we hold

·      On a password protected, secure email server

·      On a password protected Excel spreadsheet

·      On a password protected bespoke database

·      On the Bookwhen booking system linked to our website

Legal basis for processing Personal Data

·      The Company’s legal obligations and legitimate business interests under the applicable Data Privacy Laws form the legal basis of the processing described in this notice. As a customer of the Company, we need to process your personal data for these purposes. Our legitimate interests or those of a third party include our requirements to use your personal data in litigation or for other legal purposes involving the company.

·      If changes need to be made to personal data, notify us (as identified below) in writing right away. Under applicable law, you have rights to: (i) check whether we hold personal data about you and to access such data (subject to applicable laws); (ii) request correction or erasure of personal data about you that is inaccurate; (iii) ascertain information related to the company’s policies and practices in relation to personal data; (iv) request the erasure of your personal data; and (v) request the restriction of processing concerning you.

·      You also have the right to withdraw any consent to processing your personal data at any time, without affecting the lawfulness of processing of your personal data based on consent before its withdrawal. We may, however, have other legal grounds to continue to process your personal data.

Who we share these data with

·      We provide registers of children’s names to coaches for each session.

·      Our database manager has shared access to the database via a secure server.

How long we keep your personal data

·      We intend to keep your personal data accurate and up-to-date. We also strive to retain your personal data no longer than is necessary to carry out the purposes listed in this notice or than is required by law.

·      We will keep your personal data while you are a current member of Little Wheelers Limited.

·      We will continue to hold your personal data for up to 7 years when you are no longer a current member of Little Wheelers Limited in accordance with applicable law.

How to receive a copy of the personal data we hold about you:

·      You can write to us at info@littlewheelers.co.uk

·      You can write to us at our business address – 52 Potash Road, Billericay, Essex CM11 1DL.